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At THE GAABA, we strive to ensure every piece you receive meets our high standards of quality and style. If you are not entirely satisfied with your purchase, we are here to help you navigate the return process.
We offer a 7-day return policy. You have 7 calendar days from the date you received your item to request a return. After 7 days, we unfortunately cannot offer you a refund.
To maintain efficiency and ensure you get the items you want as quickly as possible, we do not offer exchanges. If you need a different size, color, or style, please return your original item for a refund and place a new order on thegaaba.in.
To be eligible for a return, your item must meet the following criteria:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in the original packaging with all tags still attached.
Items showing signs of wear, perfume scents, or make-up stains will not be accepted.
We take great care in packaging your orders, but we understand that accidents can happen during transit.
Important: To process a claim for a damaged, defective, or incorrect item, we require strong proof.
To report a damaged item, you must:
Provide a clear unboxing video starting from the moment you open the sealed courier bag.
High-resolution photos of the specific damage or defect.
Report the issue within 24 hours of delivery via our support email.
Failure to provide a continuous unboxing video may result in the rejection of your return claim.
Contact Us: Email our support team at [Your Email Address] or visit our support portal with your Order ID and the reason for the return.
Review: Once we receive your request and the necessary proof (if damaged), our team will review it within 48 hours.
Shipping: If approved, you will be provided with instructions on how to send the package back to us.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds: The amount will be processed back to your original method of payment within 7–10 business days.
Shipping Costs: Please note that original shipping charges are non-refundable.
If you have any questions regarding your order, feel free to reach out to us at hi@thegaaba.in
